---
metadata:
  - name: generator
    content: Diplodoc Platform v5.57.3
alternate:
  - https://browser.yandex.com.tr/help/en/support/support.md
  - https://browser.yandex.com.tr/help/kk/support/support.md
  - https://browser.yandex.com.tr/help/ru/support/support.md
  - https://browser.yandex.com.tr/help/tr/support/support.md
  - https://browser.yandex.com.tr/help/uz/support/support.md
  - href: https://browser.yandex.com.tr/help/en/support/support.md
    type: text/markdown
    title: Markdown version
  - href: https://browser.yandex.com.tr/help/en/llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://browser.yandex.com.tr/help/en/llms.txt




# Support

If you encounter problems when using [Yandex Browser](https://browser.yandex.com/) and [Help](https://browser.yandex.com.tr/help/en/index.md) doesn't provide a solution, please contact us.

<div class="cut-button">

{% cut "**Send an email message**" %}

1. Click **![](../_image/settings-icon.svg)** → **Help** → **Feedback**. A **Feedback** tab will open.

1. Fill in the **Issue description** field. Under the field, you can see the 5 most popular requests.

1. If none of the options fit your situation, please describe the problem in detail:

    - Step-by-step description of what you did before the error occurred.
    - Text of the error message displayed.
    - Type of your computer (PC, laptop, tablet), CPU, RAM.
    - Your email address.
    - A [screenshot](https://browser.yandex.com.tr/help/en/working-with-files/screenshots.md#to-do-screenshot) of the error message screen.

    {% note info %}

    By default, the link and screenshot of the page that you were on when you clicked **Feedback** are attached to the message you send. If necessary, you can attach another screenshot.

    {% endnote %}
	
1. Tap **Submit**.


{% endcut %}

</div>

{% cut "**I can't leave feedback in Yandex Browser**" %}

If you can't start Yandex Browser, open the [form](https://browser.yandex.com/feedback/?lang=en) in any other browser.

In the "Issue description" field, specify:

- What happened before Yandex Browser stopped starting (for example, did you update Yandex Browser or OS? Did you install a program or extension?).
- How long Yandex Browser hasn't been starting.
- What antivirus you use.

{% endcut %}

<!-- source: en/_includes/cut-black-button-styles.md -->

<!-- endsource: en/_includes/cut-black-button-styles.md -->

{% cut "**Send usage statistics**" %}

We're always striving to improve Yandex Browser and other Yandex services. If you want to help, allow Yandex Browser to send usage statistics and crash reports to Yandex:

{% note info %}

You don't need to worry about data privacy because statistics are anonymous.

{% endnote %}


1. Click **![](../_image/settings-icon.svg)**&nbsp;→ **Settings**&nbsp;→ **System**.

1. Choose **Personal Data Settings**.
1. Turn on these options:

    - **Send usage statistics to Yandex**.
    - **Send crash reports to Yandex**.

![](../_image/usage-statistics-failures.png){.border-yes}

{% endcut %}

### Questions about other Yandex services

To contact support, click the icon of the service you need:

#|
||
![](../_image/mobile_brow_icon.svg)
|
**Yandex Browser for mobile**

{% cut "**Android**" %}

Questions about [Yandex Browser](https://yandex.com/support/browser-mobile-android-phone/en/)

{% endcut %} 

{% cut "**iOS**" %}

Questions about [Yandex Browser](https://yandex.com/support/browser-mobile-iphone/en/)

{% endcut %} 
||
||
![](../_image/yandex-search.svg)
|
**Yandex Search**

Questions about [Yandex Search results](https://yandex.com/support/search/en/)

||
||
![](../_image/yandex-search.svg)
| 
**Yandex home page** 

Questions about the [Yandex home page](https://yandex.com/support/common/en/)
|| 
||
![](../_image/360.svg)
| 
**Yandex 360**

Questions about [Yandex 360 services](https://yandex.com/support/yandex-360/customers/purchase/en/)

||
||
![](../_image/mail-icon.svg)
| 
**Yandex Mail**

Questions about [Yandex Mail](https://yandex.com/support/yandex-360/customers/mail/en/)

||
||
![](../_image/id.svg)|
**Yandex ID**

Questions about [accounts](https://yandex.com/support/id/en/feedback)

||
|#





{% cut "**Questions about other services**" %}

If the service is missing from the list, find it in [Help](https://yandex.com/support/). Check the answers to frequently asked questions or fill out the feedback form. You can typically find it in the **Support** section.


You can also write to us directly:

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/10014913/?utm_source=yandex.en/support2/common/en/troubleshooting/main.html&theme=drugoj-vopros&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %} 


<!-- source: en/_includes/black-button-styles.md -->



<!-- endsource: en/_includes/black-button-styles.md -->

[*smart-link]: You can enter search queries in the address bar and Yandex Browser will understand what you need.